Salve 17+

The journey with this app is incredibly frustrating. Using a computer when understanding intricate medical information and documents, and communicating with a doctor with a computer keyboard is actually way better and easier than using my tiny thumbs on this phone. Most importantly, my partner and I were able to be on threads together before with the team. Now we are not, he can see our information, but we cannot have joint threads with the doctor. This is a crucial design flaw that exacerbates existing gender imbalances in the fertility process. It’s incredibly frustrating to have to tell the doctor to send identical messages to my partner or for me to have to fill them in on OUR fertility process.

Thanks so much for taking the time to give us this feedback. We know the one-to-one-only messaging can be a little frustrating in certain circumstances and we are working on a safe way to allow 3+ participants within a chat – there are just some patient safeguarding aspects we need to make airtight first, but it is a priority for us.

Regarding your feedback about using a computer, there is a web version of Salve where you can access your documents – and potentially more features like forms and EngagedMD depending on at which clinic you're receiving treatment and their Salve feature set. You can log in to it here: patientwebportal.salvehealth.com

Reach out to us at any time via hello@salveapp.co.uk should you need assistance or have any further feedback.

This app is the least intuitive, most confusing app ever which is terrifying considering it is a portal for medical communications, legal documents and information. Here are just some of my top issues:
1. The info tab has information but also documents. It is not searchable or easy to read. There is a documents tab that does not house all the documents needed.
2. You have to go to settings to EngageMD to see outstanding documents which is completely not integrated.
3. I have to chat with my clinic constantly to see what’s outstanding and the messages have no subject line. I have a bunch of messages from the same person and have to search through each individually to find information.
4. Home just shows an upcoming appointment but doesn’t let me schedule from here or see my past appointments.

Thanks for taking the time to leave us your feedback.
1. As information is created by your clinic, we unfortunately don't have control over what format they choose to upload their information. We're unable to look up user information via App Store reviews so we'll be unable to pass this feedback on to them, but I encourage you to do so if possible.
2. We would love to provide a deeper integration with EngagedMD, but as Salve and EMD are two separate companies a full integration is complex. But in our current integration, Salve performs a "handshake" with EMD allowing you to access your EMD account seamlessly without needing to enter separate login details. Prior to the integration, patients needed to access EMD via a browser with separate login credentials from Salve. We hope to improve this integration over time, but we believe its current functionality is still a significant patient experience improvement and have received lots of positive feedback on it so far.
3. We 100% agree with this feedback and have several messaging improvements planned for this year, including: search, subject lines, archiving, group chat, and getting messaging into our patient web portal. I realise this doesn't help you in the immediate, but these improvements are high on our list!
4. On your home screen, you should be able to pull down on the appointment timeline to load your past appointments. If that's not the case, please send us an email at hello@salveapp.co.uk so that we can look into this for you. Appointment booking is not currently a feature of Salve, but you can book appointments with your clinic by sending them a message :)

Probably 50% of the time, when I go to log into the app, I simply cannot. Instead of logging me in, the login page refreshes. This seems most likely to happen when I've just noticed a message from my provider. Quitting and restarting the app doesn't help.

I'm using the app on an iphone 14 Pro running iOS 17.4.1. Typically, I login with face ID, but typing in my login doesn't fix the issue - I just get an error message.

Sorry to hear you're having issues logging in. The most common reason for this is usually if you have a VPN on your device or network, or if you're connected to wifi in your workplace which typically have additional security added to the network, like a firewall. Please try switching networks when this occurs. Unfortunately, we're unable to look up account information via app reviews, so if this continues to be an issue for you please email us at hello@salveapp.co.uk and we'll be happy to help.